Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note, we will not accept a change of mind refund request.

To start a return, you can contact us at walter@cpdetailing.co.nz. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns will be at receivers expense. 

You can always contact us for any return enquiries at walter@cpdetailing.co.nz.

Damages and issues
Please inspect your order upon reception, if incorrect contact us immediately so we can exchange the item at our cost.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at walter@cpdetailing.co.nz.